Are you wearing a kick me sign?

As a business owner, I’ll bet you’re incredibly busy and find that there never seems to be enough hours in the day to complete all your work.

Have you ever noticed that some of your everyday activities are just deeply ingrained habits – driving your car, putting on your watch, brushing your teeth or taking a shower? You wouldn’t dream of not doing them, they are part of your routine and they just seem to happen automatically. In your business you also have habits such as checking your website, opening the mail, reading emails, grabbing a coffee and glancing at your diary. You do them without conscious “thought” and they seem to fill up hours in your day…

But what about all the actions you need to take in order to build a more profitable and efficient business? Like following up with your best customers, asking for referrals, strategic planning and goal setting to grow your business? When do you do these activities? Do they often get relegated to “tomorrow” or “sometime soon”?

If you’ve ever spent your day stuck in back to back meetings, answering routine questions from your team, responding to emails, helping other people, doing paperwork or tidying your office – you already know that these are “make busy” activities, and they will keep you trapped where you already are – just simply maintaining, not growing your business. By filling your days with these tasks, you sabotage yourself by avoiding the very activities that you know will really move your business forward and produce tangible results.

Your “make busy” work or habits create the magnificent illusion that you are hard at work, simply because you feel “flat out” and your day is full of tasks. Let’s be honest, you would actually rather do anything than face the activities you know would radically accelerate your business success NOW! In fact, you often get to the end of the day and say to yourself “It’s OK, I was really busy, I’ll just get to that marketing plan tomorrow.” Or “I just couldn’t find the time today to make that seminar on leadership or customer loyalty.”

If you are waiting for the right or best time to do these critical activities in your business, it will simply never come! There will always be other “busy work” to fill all of your available time. You need to find a way to make your business building activities an ingrained habit too, if you want to grow your bottom line and live the lifestyle of your dreams.

Do you relate to or identify with any of these common habits that you use to sabotage yourself?

1. Perfectionism – this tactic is insidious. It often immobilizes us from making a decision, starting a project or activity and signing off on a piece of important work. Most tasks don’t have to be 100% perfect, they just need to be good enough. The other way that this can show up is when you deceive yourself into believing that no-one else can do the job (even simple routine tasks) to your exacting standard, so you must do it ALL yourself. Follow the 80/20 rule, delegate what you do not have to do yourself and give yourself permission to be human!

2. Refusing to Let Go of The Past – Have you ever heard yourself say “last time I tried that, it didn’t work”? Or have you ever simply avoided doing something that you know you should or need to do but were afraid to do because “last time it didn’t work out the way you wanted it to”? Even though it’s a good idea to stop doing what clearly doesn’t work, it’s important to remember that the past does not necessarily equal the future. If you catch yourself finding reasons from the past to justify why you are not moving ahead toward your compelling future, stop NOW and take a good hard look at whether these are just cleverly disguised ways that you sabotage yourself.

3. Lack of Accountability – who is holding you accountable to the decisions you make and the actions you take in your own company? Isn’t that why you went into business for yourself in the first place – so that you could be the boss and do things your way? Find someone outside your business – a coach, mentor or trusted advisor that can act as a sounding board and hold you accountable to staying on track.  It will help you avoid all the ways you sabotage yourself.

4. Lack of vision, planning and specificity – if you don’t know where you are going, how will you know when you get there? Enough said. If you don’t have a 90 day, 1 year and 3 year business plan, you need to make this your number one priority in your business. Set a weekend aside and find a place where you will not be disturbed by anyone or anything. Set down your goals clearly and succinctly – get clear about the specifics (who, what, where, when and why) and set realistic deadlines for completion. Goals need to be written down in detail to allow your mind – which is a goal seeking mechanism – to do its magic.

5. Lack of focus – stay focused on the important task you are currently working on and only allow yourself to be diverted by real emergencies.  Getting hijacked by everyone else’s emergencies is one of the worst ways that you sabotage yourself.

6. Fear of Financials – you cannot have a truly successful business if you don’t know your numbers. Not knowing your numbers has already cost you time and money. Find someone who can explain your financials to you in plain English – learn the key drivers and indexes in your business (such as break even, productivity ratios, inventory turns, gross profit margins etc.) and track them daily.

7. No USP – the greatest product or service in the world will not sell if you have not clearly defined why someone should buy from you instead of your competitors. “Build it and they will come is a fallacy.” If you have not yet figured out what is unique about your product or service and found a compelling and cost effective way to communicate it in everything you do, you are literally flushing your marketing budget down the toilette.

8. No Testing and Measuring – this is the most-often overlooked way that you sabotage yourself. The simple act of testing and measuring everything in your business…and I mean everything…will save you thousands of dollars this year. No matter what “it” is, if you haven’t tested and measured “it”, you don’t really know if “it” works. And until you know if it works, you don’t have a reliable, predictable business that will run without out.

Unfortunately, there are no quick fixes. As you already know or suspect, some of the most common forms of self-sabotage are habits because they are deeply ingrained behaviours that take time to establish or eliminate. In the 1960’s a highly regarded plastic surgeon, Dr. Maxwell Maltz discovered that it took 21 days for amputees to cease feeling phantom sensations in their amputated limb. From further observations and significant research he established that it takes 21 days to create a new habit.

Brain circuits take engrams (which are essentially “memory traces”) and produce neuroconnections and neuropathways only if they are bombarded for 21 days in a row. This means that our brain does not accept new data or information for a change of habit unless  it is repeated each day (without fail) for at least 21 days. Changing habits (whether positive or negative) can be done but it takes time and consistent effort.  This is the only reliable way that exists for you to remove all bad habits which allow you to sabotage yourself.

Do yourself a favour and identify today which form of self-sabotage is the primary one that is holding you back from having the business and lifestyle of your dreams. Make a plan on paper – specific decisions and actions that you can take to move forward in this aspect every single day for the next month. It is imperative to track your progress each day and I highly recommend finding an objective person outside of your business to hold you accountable to your plan, actions and results.

Article Source: http://EzineArticles.com/1784556

“The pessimist complains about the wind; the optimist expects it to change;  the realist adjusts the sails.” William Arthur Ward

I was reminded of this brilliant principle last week when I spoke to one of  my business coaching clients. There can be no doubt that we are living in  interesting times…. the global financial crisis has impacted overall spending  and consumer sentiment – and this has hurt many small businesses around the  country. It’s no good hoping that circumstances will change – in order to  survive we all need to dig deep and find creative ways to work smarter not  harder.

Jim Collins, in his book, “Good to Great,” talks about this very interesting  paradox that he calls “The Stockdale Principle”. According to Collins, “you have  to be realistic about your current situation and yet, stay optimistic about the  future”.

General Stockdale was the highest ranking American prisoner of war in Hanoi,  Vietnam. Over the years he began to notice an interesting phenomenon – optimism  could in fact be a liability. His fellow prisoners (who were the eternal  optimists) constantly set themselves up for disappointment. They set huge  milestones – “we will be rescued by Christmas” – but those milestones came and  went year after year and with it… their will to live.

Conversely, the prisoners who looked at the painful day-to-day reality they  were in and channeled their energies to the right places survived. This is not  to say that the second group were pessimists but rather realists that maintained  an unwavering faith in the end game, and a commitment to survive despite the  brutal fact of their incarceration and torture over a period of years.

Here’s how Stockdale put it in his own words:
“I never lost faith in the  end of the story. I never doubted not only that I would get out, but also that I  would prevail in the end and turn the experience into the defining event of my  life, which, in retrospect, I would not trade.”

How many of us would look back on seven years of detention – with regular  torture, dismal living conditions and an uncertain future – as an experience we  would not trade? Do you regard the greatest obstacles or challenges in your life  as the defining moment that shaped who you are today or do you choose to look at  them as an excuse or reason why you have not achieved more?

Have you ever sat back and thought how this distinction between optimism  versus reality could apply to your business/career or your life in general?  Where in your life are you ignoring reality in favour of being optimistic and  missing a crucial opportunity to take action?

Take for example my business coaching client that I mentioned above. She has  an employee who doesn’t take responsibility for her actions, doesn’t pay  attention to details and is often defensive and reluctant to take direction and  feedback. This employee is negatively impacting the entire work environment as  everyone gets caught up in the drama of it all. My client doesn’t want to let  the employee go and is resisting doing what she knows that she must. She hopes  that it will somehow improve without any action on her part – she is now  learning the distinction between reality and optimism. When she sees the  difference for what it is, then and only then, will she become decisive and take  action.

Another area where it’s easy to be blinded by optimism is in the financial  arena. Do you have detailed financial reports, KPIs and cashflow forecasts in  place to drive your decision making or are you simply relying on your optimism  instead of reality? Failure to effectively plan in this area (especially in  these tough times) could lead to a cash crunch and the demise of your  business.

Take a moment today to examine your relationship to optimism, pessimism and  realism. Success belongs to those who operate from both sides of the Stockdale  Paradox. The key is balance – knowing when to accept reality and take  appropriate action AND never losing faith in the end of the story. If you can  walk this delicate line of balance and responsibility, you increase your odds of  making good decisions and this will lead to your inevitable success and  breakthrough results.

In life, we will all experience setbacks, disappointments, loss and  challenges. What separates successful people from the rest is how you deal with  those inevitable struggles. This is a very important distinction and it is what  divides the winners from the losers. You must never confuse faith that you will  prevail in the end – which is something that you can never afford to lose sight  of – with the discipline to confront the brutal facts and reality of your  current situation, whatever that might be.

Article Source: http://EzineArticles.com/2884021

If you are like most business owners, you went into business because you are  passionate about AND good at WHAT you do… and you wanted the autonomy and  financial freedom of owning your own business. You were probably thinking, “as  long as I am good at what I do, how hard can it be to make a decent living and  support my family?” And you have probably discovered that it is actually harder  than you thought.

Here’s the problem…

You may be one of the 97% of small business owners who discover that although  you work incredibly hard and your sales seem to be increasing each month, you  have little to show for it financially. Perhaps you are already doing well but  you are unsure how to accelerate your results or expand your business? Or you  may simply be wondering why you are struggling to pay the bills lately even  though your accountant says that you are making a good “profit”.

One of the biggest problems is that business owners often convince themselves  that being busy is what business is all about. And you tell yourself “as long as  I work hard and do my best, there is not much else that I can do”. Everyone  knows that we’re supposed to work smarter, not harder, but the challenge lies in  knowing HOW to do that. And in the meantime, you may have found it just seems  easier to do everything…just in case it’s important, or makes a  difference.

So, if you’re supposed to do less, HOW do you figure out what is critical or  what will have the biggest impact?

In a typical 8-9 hour day, what percentage of your time and effort has a  positive and tangible impact on your bottom line? Do you strategically plan what  you will focus your time on or do you just try to cover everything on your to-do  list plus whatever emergencies pop up? The bottom line is this, if you cannot  read and understand your financials, it is difficult for you to say for sure WHY  your business is not as successful as you would like it to be. You may think it  is due to the fact that you don’t have enough customers or sales but you could  be missing the point completely. In fact, most of the businesses don’t need more  customers, they need more cash flow. And cash flow issues can often be fixed  without spending a dime on marketing.

And here’s the best part… all of the answers you need are sitting right  there in YOUR financial statements. You just need to learn how to unlock the  insights and use them to your advantage.

Every day that you put off learning how to unlock the insights in your  financials means that you are wasting at least 2-3 hours a day on tasks that are  not improving your bottom line. In fact, it could be the sole reason you are not  as successful as you would like to be.

This bad habit you have developed -of working way too hard and assuming that  success is somehow linked to the amount (not the quality) of work, will take  time to break.

Unfortunately, there are no quick fixes when it comes to breaking or  establishing new habits. In the 1960’s a highly regarded plastic surgeon, Dr.  Maxwell Maltz discovered that it took 21 days for amputees to cease feeling  phantom sensations in their amputated limb. From further observations and  significant research he established that it takes 21 days to create a new habit.  This part of the brain, the limbic system, is a slow learner.

Brain circuits take engrams (“memory traces”) and produce neuro-connections  and neuro-pathways only if they are bombarded with new information for 21 days  in a row. This means that our brain does not accept new data or information for  a change of habit unless it is repeated each day (without fail) for at least 21  days. Changing habits (whether positive or negative) can be done, but it takes  time and consistent effort.

Do yourself a favour and identify just one or two steps that you can take  each day that will enable you understand what your financial statements are  trying to tell you. Make a plan on paper – specific decisions and actions that  you can take to move forward in this aspect every single day for the next month.  Read a book, speak to your accountant, watch a webinar or spend some time  reviewing your statements and comparing the results to last year.

And remember to track your progress each day and find an objective person  outside of your business to hold you accountable to your plan, actions and  desired results.

Article Source: http://EzineArticles.com/6047921

Here is an excerpt from a guest post that I recently contributed for IsUtility® is a turnkey Houston Computer Services and Consulting solution that brings accountability back to the IT services industry. You can view it at Houston Cloud Computing or read it now directly below…

I am a big fan and user of cloud computing services/providers – of the hundreds that I have tried over the years, only a small percentage of them turned out to be shams or charlatans. Spotting a good or bad provider is a lot easier than you think and I want to share with you a few valuable tips that I have learned which can SAVE you a lot of time, heartache and money.

Beware of “hard sell” websites
Look for websites that DO NOT rely heavily on affiliate marketing and video to promote their wares. This hard-sell, “so-and-so uses us” approach is a sure sign that it is not a reputable company. Pages and pages of sales copy, clichés, crazy low price act-now offers, and “look wait, there’s more” hype says to me that the company is not legitimate.

If a brand is promoting their service heavily through a group of authors and speakers that I know have a tendency to get caught up in high pressure sales and affiliate marketing schemes, I can almost guarantee that the service will not live up to what you have been promised. There is nothing wrong with using affiliate marketing – however, some people do not care what they promote as long as they make a dollar off of it. Beware of marketers who send an email to you every week promoting someone else’s product. I don’t know about you but when I sign up to receive communications from someone it is because I want to learn from their knowledge – not receive an endless list of offers to buy their friend’s latest workshop or book.

Look for sites that follow best practices in layout
There are many cloud sites that are presented well and offer great service. They stand out. I look to these as a guide when evaluating potential new cloud providers. The more time that has gone into clean design and ease of use (navigation), the more confidence you will have in their underlying service.

Security next
Look for safety – assurances that your data is kept safe from hackers. I expect to see seals, guarantees etc. in plain view.

All proof is not created equal
Anyone can claim that their website is “the BEST provider in the world of X” but it’s another thing to back it up with proof. Client testimonials are the most powerful form of proof. I look for real results from real people. “Debbie for Texas said…” doesn’t cut it in my world. Unfortunately, you cannot simply rely on someone’s homepage claim which says how many customers they have – many companies fudge the truth to suit their own purpose and there is little recourse to protect the consumer from false claims.

Do your homework
One of the most valuable tools at your hands for research is Google. When in doubt, I check what others are saying about this service. Charlatans cannot hide forever. You’d be surprised how much is out there on companies who are not good operators. In fact, last year I took on a monthly subscription service with Traffic Geyser who claimed to be able to syndicate my articles and videos to over 100 sites each month. What they neglected to tell me was that over 50% of my attempts to syndicate would ultimately get rejected and that I would have to spend hours to manually chase up all the bounce backs. The ROI on my investment was appalling and their customer service was the worst I have ever experienced online. Bottom line, their software doesn’t work properly and it is just easier to use something cheap or free like Tube mogul.

Conduct a customer service test
Send a note to customer service and see what you get back. Their willingness to answer your questions completely, promptness and attention to detail will tell you a lot about who you are dealing with before you hand over your hard earned money. Also, make sure it is easy to unsubscribe from the service. Cloud services that make it difficult for you to get help or quit, are not to be trusted.

Also remember to verify the claims and credentials of the person running the business – what qualifies him/her to provide this service? Who is behind this company? Is it a one man band? Can you trust them? Do the look like they know what they are doing? Sometimes watching 1-2 videos of them on youtube can give you a very clear perspective on whether or not they are the real deal.

Selecting a vendor online is no different than doing your due diligence off line. Luckily, many cloud services are reasonably priced and you are less likely to get locked into a long term contract with a charlatan. However, the exposure (financial, personal and strategic) is much greater than the actual cost of the service, and therefore, you need to be much more vigilant before you hand over your credit card number.

For those of you who are in the retail industry, you may have noticed a recent trend to clean up in-store environments – reduce shelf heights, remove dense ends and dump bins, widen aisles etc. – in order to increase comfort and make the shopping experience less stressful for customers.

The big question then becomes “does clean make customers keen? According to Walmart, arguably the largest and most successful retailer in the world, clean stores mean fewer beans (on the bottom line).

As reported in the New York Times, Walmart conducted a massive in-store experiment to improve sight-lines, rationalize the overall number of items offered, remove warehouse-like merchandising in centre aisles, and increase the width of core aisles. According to Walmart’s CEO William S. Simon, “(Customers) loved the experience. They just bought less.”

As a result, Walmart reverted back to its original strategy of offering more products, with tighter aisles, more clutter and lots of bargain bins in the hopes that customers would spend more because of a perception “there were bargains to be had”.

If you do a quick search on the internet, there are dozens of experts who subscribe to the view that a larger selection, more bargain bins, and sales signage equates to “better value”. In essence, the more you look like a market stall, the better it is to generate buzz and sales. They argue that if your merchandise is neatly presented on the walls and in well organized aisles, with no point of sale impulse offers and dense ends full of 2-for-1 specials, customers will tend to think your store is expensive (i.e. overpriced) and they will not buy from you.

And if you think about it, you can probably name a whole list of retailers who subscribe to this “clutter is good for business” philosophy and they seem to be successful. But how can we be sure that clutter makes customers keen? Have we been too quick and prematurely jumped to a conclusion that clean is a traffic and transaction turn-off?
Recent empirical evidence from the science of neurology sheds new light on how we think, and more importantly, how we make decisions. In fact, the decision making part of your brain responds strongly to certain stimuli only.

Did you know that your brain consumes 25% of your body’s energy? As a result, you brain wants to conserve energy so you tend to pay attention and be attracted to things that have sharp contrast, high visual appeal, strong emotional cues and a clear beginning vs. end message.

Now what does this mean for you in the context of your shopping environment?

A chaotic, cluttered store is cumbersome for your brain to navigate – you have to work hard mentally to hunt down and search for bargains. It may create some emotional appeal but it is likely perceived as having low contrast, low visual appeal and no clear beginning vs. end. Shopping in this environment takes time and energy and it also forces your brain to go into “thinking” mode. This is a critical point because thinking is counter-productive to deciding. Thinking takes place in one part of your brain (the neo-cortex), while deciding happens much more quickly (and automatically) in your old or “reptilian” brain.

So what does this research mean for the strategy and conclusions reached by Walmart?

Based on science, the strongest buying cue that you can give your customers is this – if your store (or business) has incredible bargains, people will buy (and even sift through a maze of clutter) because something is in it for them. The “what’s in it for me” (WIFM) principle is one of the strongest influences on the part of your brain that decides.

There is no hard evidence to suggest that clutter makes your customers keen.

Walmart and many others have come to a conclusion based on what they THINK people are doing to reach a buying decision in-store. However, neuroscience has empirical evidence to support the opposite conclusion is more probable. Clutter and chaos create an environment where your customers have to think too hard, which is exhausting for the brain. They will do it if they have to, as long as the perceived bargains and value are very high.

Doesn’t it make more sense to find another way to communicate good value and service without exhausting your customers and causing them to waste their time? Wouldn’t you be more likely to get more sales and word of mouth referrals from your delighted customers?

In the end, Walmart may be correct about the fact people buy more in a certain circumstances but they are wrong about WHY that is. The best way to create more excitement and sales is to make it easier for your customers to decide. You need to show them what’s in it for them, increase the contrast between your solution and your competitors and communicate a strong, clean visual message that compels them to say “YES”.