21 Feb 2012
Is Botox Ruining Your Communication in Business?
Botox is either a miracle cure for migraines and worry lines or a toxic scam – it all depends who you speak to. Fuelled by our obsession with youth and beauty, it is estimated that more than a quarter of a million injections were given in Australia last year alone.
When did we decide that older does not mean wiser, and in fact, now means unattractive and unwanted?
Somewhere along the line it has become unappealing to let others see our emotions. The smile and frown lines we have come to expect and rely upon, are disappearing. If a person’s appearance is frozen and expressionless, how do we know what they are thinking and feeling? And more interestingly, does anybody even care? Are we trying to mask the facial clues or cover up the underlying emotions?
We now have infinitely more tools to articulate ourselves but do we really have better communication and relationships? More and more we find ourselves relying on highly impersonal means – SMS, Facebook, Twitter and email – to keep in touch, convey information and build relationships.
It seems like we are talking to everyone but not really connecting with anyone.
Only 7% of your communication is attributable to your words and 93% is conveyed by non-verbal means. Even though it is largely unconscious, you rely heavily on body language to discern what is (and is not) being said. Without these vital clues, you must make assumptions to fill in the gaps and hope that you are right. Oftentimes, you may find that you have missed the mark completely.
In essence text messaging, social media and email are the communication equivalent to Botox.
They allow you to defy time and distance by reaching MORE people but connecting with and accomplishing far LESS. What happened to the good old days when you picked up the phone and spoke to the person you needed to be in touch with or met them in person?
Perhaps we’ve all just become far too busy for such primitive means?
Technology does have its place in our personal and business lives – but when is the last time you shot someone an email in order to avoid speaking with them? Have you ever sent a message and later discovered that the person on the other end took it the wrong way? I would bet you can think of a handful of examples where you have used technology in order to sidestep a difficult situation.
My point is this – if you want to build effective relationships and influence others you need to take responsibility for the effectiveness of your communication. While it may be easier to cut corners, inject fillers or hide behind technology, the wrinkles it creates will eventually come to the surface and bite you on the cheeks. Not only is it cheaper to grow old and communicate directly, it is also more beautiful and less addictive.